Payment Policy

Secure checkout

tavellehome.co.uk uses SSL (Secure Sockets Layer) encryption to protect your checkout. Your personal and payment details are encrypted in transit — you can recognise a secure connection by the padlock icon in your browser and by "https" in the address bar.

Accepted payment methods

We accept all major debit and credit cards and digital wallets, exactly as shown at checkout. All payments are processed by PCI DSS compliant payment providers.

Currency

All prices are listed and charged in British pounds (GBP) and include VAT where applicable. If your card is issued in another currency, your bank applies its own exchange rate and may charge a conversion fee.

When you are charged

Payment is taken when you place your order. If we cannot fulfil your order for any reason, you are refunded in full.

Your payment information

We never receive or store your full card number. Once your purchase is complete, we can see your billing details, shipping details, order contents and the last four digits of your card. We do not sell, rent or share your personal information — see our Privacy Policy.

Failed payments

If your payment is declined, no order is created. Check your details and try again, or use a different method. Any pending authorisation is released by your bank, usually within a few business days.

Refunds

Refunds are issued to the original payment method. See our Returns & Refunds page for timings.

Contact information

Store name: Tavelle Home
Company name: Vestera Commerce
Company address: Meidoornlaan 17, 3881 EM Putten, The Netherlands
CoC (KvK): 69471002 · VAT: NL002203174B53
Email: info@tavellehome.co.uk
We reply within 24–48 hours on business days.