Refund policy

30-day returns

Not completely happy with your purchase? You can return it within 30 days of delivery.

How to start a return

Please email us first at support@tavellehome.com with your order number and the item(s) you'd like to return. We'll confirm your return and reply with simple instructions within 24–48 hours on business days. Please don't send anything back before contacting us — registering your return first makes sure it's matched to your order and processed quickly.

Return conditions

• Items should be unused, in their original condition and packaging.
• Return shipping is paid by the customer, unless the item is faulty, damaged or incorrect — then it's on us.
• We recommend using a tracked shipping service.

Damaged or faulty items

If your order arrives damaged or faulty, email us a photo within 7 days of delivery and we'll arrange a replacement or full refund — whichever you prefer. You won't pay return shipping for damaged or faulty items.

Refunds

Once your return is received and inspected, we'll refund the full purchase amount to your original payment method within 14 days — usually within 5–10 business days.

Your statutory rights

This policy is in addition to, and does not limit, your statutory rights under UK consumer law, including the Consumer Rights Act 2015 (remedies for goods that are faulty, not as described or not fit for purpose) and your right to cancel under the Consumer Contracts Regulations 2013 within 14 days of receiving your order.